Consumer Complaints

From The Texas Real Estate Commission (TREC) website: "

If you feel there has been a violation of The Real Estate License Act (law), or TREC rules, you have the right to file a complaint with TREC.

To file a complaint, follow these steps:

1. File a written complaint.  Our complaint form is available online for your convenience. If you use the form, please fill out the form completely.
2. Include documents related to the transaction, such as any communications, contracts, reports, MLS printouts, and closing statements. Please send copies and not the original documents.
3. Sign the complaint. TREC cannot accept an anonymous or unsigned complaint.
4. Mail, email, fax, or drop off your complaint at TREC .

TREC regulates these real estate professionals in Texas:

• Real Estate Sales Agents and Brokers
• Real Estate Inspectors
• Easement and Right-of-Way Agents
• Real Estate Education Providers
• Real Estate Education Instructors
• Residential Service Companies (home warranty companies)
• Timeshare Plans

We take your complaint seriously. Our staff will respond to your complaint in a timely manner and periodically notify you about the status of the complaint. If you are unsure whether you should file a complaint or have questions about your specific situation, please contact us. We are available to answer your questions.

TREC Standards and Enforcement Services

Phone: 512-936-3005
Fax: 512-936-3809
Email: enforcement@trec.texas.gov 

"

Go here to download a PDF version of the TREC Complaint form 

https://www.trec.texas.gov/sites/default/files/pdf-forms/ComplaintForm%203-6-17.pdf